Archive for February, 2009
The Journey: Just as Important as the Destination
Journey mapping is the process of capturing and depicting each step of a process that a customer takes while seeking to achieve a goal with your organization. This journey may take place in a variety of venues including online, on the phone, in person or through other communication and interactive channels. In addition, every customer takes specific steps and reaches key decision points along their individual journey.
February 6th, 2009 by Danna


February 16th, 2009 by Danna