Archive for February, 2009

February 16th, 2009 by Danna

The Journey: Just as Important as the Destination

Journey mapping is the process of capturing and depicting each step of a process that a customer takes while seeking to achieve a goal with your organization. This journey may take place in a variety of venues including online, on the phone, in person or through other communication and interactive channels. In addition, every customer takes specific steps and reaches key decision points along their individual journey.

February 6th, 2009 by Danna

Supporting the Sales Engine in a Tough Economy

It seems that no matter where we turn these days, we are reminded that these are the most economically trying times in decades. Hard economic times force all of us to do more with less and become leaner and meaner in our use of resources – whether those resources are people, tools or processes. This slim down typically hits marketing and sales groups very hard, and folks are left to find creative options for generating leads and closing sales for less.

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